单项选择题
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is the BEST course of action in this situation?()
A.Tell the client that they will need to place another service call.
B.Ask the client if they would like to discuss their computer problems in more detail.
C.Tell the client that another technician will be sent out.
D.Inform the client that the problem will be resolved by the onsite technician at another time.
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单项选择题
Atechniciandeploysacomputerinapubliclibraryandwantstogivetheabilityforauserwithoutanaccounttousethecomputerwithlimitedpermission.Whichofthefollowingaccountswouldthetechniciansetup?()
A. Guest user account
B. Limited user account
C. Power user account
D. Administrator user account -
单项选择题
AclienthasbeenunabletofixcorruptionofsystemfilesanddoesnothaveabackuporanAutomatedSystemRecovery(ASR)disk.WhichofthefollowingistheBESTactiontotakenext?()
A.Copy the missing file from another computer and reboot.
B.Execute a Windows repair from the Windows setup media.
C.Boot into the Recovery Console and execute FIXBOOT.
D.Reboot and press the F2 key when prompted. -
单项选择题
WhenatechnicianismovingaCRTmonitortoanotherlocation,themonitorfallsandbreaks.WhichofthefollowingistheBESTwayforatechniciantocleanupafterthisaccident?()
A.Use gloves and a broom to sweep the glass and debris into a rigid container.
B.Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.
C.Individually pick up the glass and place into a plastic bag, do not sweep as this may cause dust to become airborne.
D.Use latex surgical gloves to place the glass into a plastic bag, sealing the bag after.
