单项选择题
Which of the following is the correct path a technician could follow to find the Services Snap-inconsole inside of Windows?（）
A. Start > Settings > Control Panel > Administrative Tools
B. Start > Settings > Control Panel > Add or Remove Programs
C. Start > Settings > Control Panel > System
D. Start > Settings >Control Panel > Scheduled Tasks
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Which of the following commands would launch the Windows utility that stops the print spooler?（）
A. gpedit.msc
B. MSCONFIG
C. services.msc
D. fsutil -
单项选择题
Which of the following can cause a ribbon on an impact printer to tear?（）
A. The fuser
B. The toner cartridge
C. The platen
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A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）
A. Cycle the power on the network printer.
B. Verify the network cable is connected to the printer.
C. Reinstall the printer driver.
D. Restart the print spooler service.
